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Jan Van Bon , Marianne Nugteren

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BS15000, a Pocket Guide (Paperback)
By Jan Van Bon , Marianne Nugteren
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$1692 $892
A Pocket Guide to ISO 20000, the new IT service management standard. A well-known standard adopted by many organisations globally. Endorsed by itSMF International (IPESC). BS15000, the standard dedicated to IT service management, has now become an ISO standard (ISO 20000). The goal of this...
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