Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam.
The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.
The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology - plus information on the qualification scheme and the exam itself.
Key features:
Topics are presented in a logical easy-to-absorb structure.
A fictional case study helps to bring service management to life.
Mind maps summarise content at the end of chapters and are excellent revision aids.
73 completely unique questions, which you will not find anywhere else!
Answers to all questions are thoroughly explained to aid understanding.
Downloading Instrctions:
Once the order is placed, we then send out the links to download the PDF copy.
Full instructions are provided on how to download the PDF and what software you need to view it.
A free version of Adobe Digital must be installed before downloading. The PDF can only be downloaded once onto one IP address and printed once.
After that, it locks. So its important NOT to open the link if you have bought it for someone else, kindly open it only in the device you wish to use it on.
