Create and improve conversational AI with the latest patterns, best practices, and tools, including generative AI models.
Conversational AI (CAI) tools are built to solve problems, but all-too-often they just end up causing pain for users–and developers! Effective Conversational AI reveals best practices and industry-tested techniques for creating chatbots and conversational AI tools that are reliable at an enterprise scale. With the tested ideas and examples in this book, you’ll learn to build chatbots that your customers and colleagues will actually want to use!
In Effective Conversational AI you’ll learn how to:
• Create high-quality chatbots and other conversational AI experiences
• Plan for continuous improvement
• Incorporate generative AI solutions to improve quality, accuracy, and usability
• Evaluate user experience and business results
An underperforming chatbot is a liability to your business, and many conversational AI systems fail to deliver the cost savings and customer experience they promise. Effective Conversational AI introduces continuous improvement practices that are vital for the constant betterment and evolution of CAI tools. IBM chatbot gurus Andrew Freed, Eniko Rozsa, and Cari Jacobs share the lessons they have learned from improving chatbots over 50 million chat interactions. Using modern generative AI and tried-and-tested classic approaches, you’ll learn to deliver high performance chatbots that can guide a customer through complex end-to-end tasks—no human required!
Purchase of the print book includes a free eBook in PDF and ePub formats from Manning Publications.
About the book
Effective Conversational AI is a guide to creating exceptional chatbots and getting failing conversational AI projects back on track. It introduces the three most-common forms of chatbot—Q&A, process-oriented, and routing agents—and presents a reliable framework for continuously improving each one. You’ll create a chatbot that follows an evolutionary path, and see how to reliably integrate generative AI in a way that makes real improvements. Learn best practices that counteract AI’s common weaknesses, improve generative AI with custom training data and Retrieval Augmented Generation, and identify and ease your customer’s common pain points.
About the reader
For developers, engineers, and product managers working with conversational AI.
About the author
Andrew Freed, Eniko Rozsa, and Cari Jacobs are seasoned conversational AI developers with IBM.
Andrew Freed is a Distinguished Engineer and a Conversational AI delivery architect who has successfully delivered multi-million-dollar CAI contracts. He is the author of Conversational AI (Manning).
Eniko Rozsa is a Distinguished Engineer and leads a Conversational AI delivery practice and is chief architect of a “Conversational Insights” tool used to analyze and improve Conversational AI. She has invented and designed her first Conversational AI solution in 2008, before it was productized and delivered to Fortune 500 clients.
Cari Jacobs is an expert Conversational AI delivery specialist with a series of articles on Medium.com (https://medium.com/@heyitscari). She is a delivery practice lead and designs, implements, and improves conversational AI solutions for Fortune 500 clients.
About the Author
Andrew Freed is a Distinguished Engineer and a Conversational AI delivery architect who has successfully delivered multi-million-dollar CAI contracts. He is the author of Conversational AI (Manning).
Eniko Rozsa is a Distinguished Engineer and leads a Conversational AI delivery practice and is chief architect of a “Conversational Insights” tool used to analyze and improve Conversational AI. She has invented and designed her first Conversational AI solution in 2008, before it was productized and delivered to Fortune 500 clients.
Cari Jacobs is an expert Conversational AI delivery specialist with a series of articles on Medium.com (https://medium.com/@heyitscari). She is a delivery practice lead and designs, implements, and improves conversational AI solutions for Fortune 500 clients.
Ebook License
End-User Warranty And License Agreement
1. Grant Of License
Manning Has Authorized The Download By You Of An Unrestricted Number Of Copies Of The Electronic Book (Ebook) In Any Of The Available Formats. Manning Grants You A Nonexclusive, Nontransferable License To Use The Ebook According To The Terms And Conditions Herein. This License Agreement Permits You To Install The Ebook On Any And All Your Devices For Your Personal Use Only.
2. Restrictions
You Shall Not: (1) Share, Resell, Rent, Assign, Timeshare, Distribute, Or Transfer All Or Part Of The Ebook Or Any Rights Granted Hereunder To Any Other Person; (2) Duplicate The Ebook, Except For A Single Backup Or Archival Copy; (3) Remove Any Proprietary Notices, Labels, Or Marks From The Ebook; (4) Transfer Or Sublicense Title To The Ebook To Any Other Party.
3. Intellectual Property Protection
The Ebook Is Owned By Manning And Is Protected By United States And International Copyright And Other Intellectual Property Laws. Manning Reserves All Rights In The Ebook Not Expressly Granted Herein. This License And Your Right To Use The Ebook Terminate Automatically If You Violate Any Part Of This Agreement. In The Event Of Termination, You Must Remove The Original And Any Copies Of The Ebook From All Your Devices.
4. Source Code Supplementary Material
Any Source Code Files Provided As A Supplement To The Book Are Freely Available To The Public For Download. Reuse Of The Code Is Permitted, In Whole Or In Part, Including The Creation Of Derivative Works, Provided That You Acknowledge That You Are Using It And Identify The Source: Title, Publisher And Year.
5. Limited Warranty
Manning Warrants That The Ebook Files, A Copy Of Which You Are Authorized To Download, Are Free From Defects In The Operational Sense That They Can Be Read By A Pdf Reader Or Epub Reader, Or Other. Except For This Express Limited Warranty, Manning Makes And You Receive No Warranties, Express, Implied, Statutory Or In Any Communication With You, And Manning Specifically Disclaims Any Other Warranty Including The Implied Warranty Of Merchantability Or Fitness Or A Particular Purpose. Manning Does Not Warrant That The Operation Of The Ebook Will Be Uninterrupted Or Error Free. If The Ebook Was Purchased In The United States, The Above Exclusions May Not Apply To You As Some States Do Not Allow The Exclusion Of Implied Warranties. In Addition To The Above Warranty Rights, You May Also Have Other Rights That Vary From State To State.
6. Limitation Of Liability
In No Event Will Manning Be Liable For Any Damages, Whether Arising For Tort Or Contract, Including Loss Of Data, Lost Profits, Or Other Special, Incidental, Consequential, Or Indirect Damages Arising Out Of The Use Or Inability To Use The Ebook.
7. General
This Agreement Constitutes The Entire Agreement Between You And Manning And Supersedes Any Prior Agreement Concerning The Ebook. This Agreement Is Governed By The Laws Of The State Of New York
