About the Book
This book provides a clear and concise overview of thebasic concepts in Hospitality and Tourism Management. The text providesstudents a fully developed course content that enhances earning and introducesstudents to business in an exciting way. The book is designed to be a powerfulbut simple to-use study tool. Broad range of features are devised that coversbusiness essentials without burdening students.
Part 1 explores the diversity and changing nature ofhospitality operations.
Part 2 investigates the role of different types of hotels and trends in tourismoperations.
Part 3 focuses basic principles of hotel operations.
Part 4 examines the role of restaurant business inhotels.
Part 5 deals with the demands in food service management.
Part 6 discusses the economic impact of hotel operations.
Part 7 provides an insight into basic principles of hotel operations.
Part 8 focus on the different models of vocationalownership in hospitality business.
Part 9 highlights the contribution of different tourismorganizations.
About the Authors
Maheshwari Prasad Verma is an academician withdegree in M. Phil (Business Management), Masters in Tourism Management and a Hotel Management graduate. Atpresent he is the Dean and Professor at the prestigious, K R Mangalam University,Gurugram and is heading the School of Hotel Management and Catering Technologydepartment. He has more than 26 years of rich experience in industry andacademia.
He has worked nationally and internationally. He has beenassociated with organisation like Holiday Inn. Johannesburg (South Africa) as an executive chef, Oberoigroup of hotels, Fariyas group of hotels, Clarksgroup of hotels and in academics he had been associatedwith R M Institute of International Hotel Management in partnership with ThamesValley University London, Amity University Noida and Kolkata, LovelyProfessional University and CT University Ludhiana.He had authored several books on the trade and beenassociated with training and consultancy. Recently he had been conferred uponbest Professor award in field of Hospitality Management at Hyderabad.
Mamta Bhatnagar is an accomplished tourismacademician with comprehensive blend of hands-on
professional and academic experience. As an Innovativeteacher she is devoted to education and learning and is a Published author,career-development mentor and research guide. She did her MBA, MTTM and PhD in thefield of hospitality and tourism and has worked as Dean and Director withreputed universities in different parts of the country. She was formerlyassociated with Dev Sanskriti University, Haridwar as Head of the Department –Indian Culture and Tourism studies and Director – Centre for DistanceEducation. She has been involved in teaching and research assignments for thelast 25 years with various reputed national institutions like All IndiaManagement Association.
She has contributed as a course writer for number ofself-instructional units in the Tourism management program of IGNOU and hasnumber of publications to her credit as a certified trainer from India Societyfor Training and Development She has been associated with corporate training programs.She has been an examiner for the PhD for various universities and has beenguiding scholars in tourism and hospitality discipline. Presently she isassociated with affiliated institutions of NCHMCT and IGNOU as a ManagementConsultant.
