Aboutthe Book
OneMinute Front Desk Associate is a comprehensive textbook specially designed tomeet the needs ofhotel front desk working professionals. It explores the core concepts of frontoffice operations andmanagement, and uses numerous examples to explain them. Front deskprofessionals of the hospitalityindustry will find this book useful for its coverage of the key concepts offront office day-to-dayoperations and management explained through industry related examples, with its practice-orientedapproach; the book would also be useful to hospitality students.
Whatthe book covers
- Taking, changing, and cancelling reservations (forindividuals and groups)
- Checking in/registering walk-ins and guestswith reservations Handling posting andfolio management
- Performing tasks that involve housekeeping, maintenance, and otherdepartments
- Running a full night audit and reading the reports.
Aboutthe Author
GajananShirke, a hotel consultant, has years of extensive experience in thehospitality industry. His thirst for learning and aspiration to become amulti-faceted expert in the hotel industry helped him rise from employment tobecoming an independent professional in the hospitality sector. Since his lastassignment as General Manager at Kamat Hotels, he has become a renowned hotelconsultant with a proven track
recordof developing, training and growing some of the best known hotels, restaurantsand fast-food joints in the Indian market. He was an appointed as an expertconsultant for The Eighth meeting of the Board of Studies for Hotel Management &Catering Technology. He is a visiting faculty at various Hotel Management Collegesand has trained over a thousand hospitality professionals. He has completednumerous pre and post opening hotel consultancies in India and overseas.
Inorder to spread his extensive knowledge to aspiring hotel professionals,Gajanan has penned a largenumber of books spanning different segments of the hospitality industry.Starting from his firstbook ‘Bar Management and Operations’ published in 2010, he has written 23 booksincluding HospitalityManagement, Food and Beverage Management, Hotel Engineering Management, FrontOffice Management, Hotel Housekeeping Management, The Cookery Trilogy: Advance CookeryTheory, The Cookery Trilogy: Foundation of Cookery, The Cookery Trilogy: TheBasic CookeryBook, Hotel Sales and Marketing, Hospitality Industry Accounting &Fundamentals, CustomerInteraction Excellence in Hospitality, History of Indian Cuisine – Volume 1,History ofIndian Cuisine – Volume 2, Hotel Owner’s Manual, Hotel Security &Prevention, Training Manager’sManual, Exceptional Service In Hospitality Six Sigma Way, etc.
