Exceptional Service in Hospitality Six Sigma Way

This book makes six sigma and total quality management in hospitality accessible to readers, nowadays six sigma is essential in hospitality business and more intimate words of professional performance and personal accomplishment in hospitality business. The book is comprehensive actionable description of the methods and you will find comprehensive text addressing both the statistics of six sigma and the improvement methodology A guide for six sigma initiatives, selecting managing six sigma projects in hospitality and executing specific six sigma tools and analysis procedures Step-by-step instructions for the Define-Measure-Analyze-Improve-Control phase of six sigma process in hospitality.

About Author

Gajanan Shirke is a successful author whose first book Bar Management and Operations was published in 2010. He has written 17 books since then including Hospitality Management, Food and Beverage Management, Hotel Engineering Management, Front Office Management, Hotel Housekeeping Management, The Cookery Trilogy: Advance Cookery Theory, The Cookery Trilogy: Foundation of Cookery, The Cookery Trilogy: The Basic Cookery Book, Hotel Sales and Marketing, Hospitality Industry Accounting & Fundamentals, Customer Interaction Excellence in Hospitality, History of Indian Cuisine – Volume 1, History of Indian Cuisine – Volume 2, Hotel Owner's Manual, Hotel Security & Prevention, Training Manager's Manual. He is a hotel consultant, with a proven track-record of developing, training and growing some of the best-known Hotels, Restaurants and Fast-food joints in Indian market. His last assignment was with Kamat Hotels India Ltd as A General Manager. He was part of The Eighth meeting of the Board of Studies for Hotel Management & Catering Technology as an Expert. He is visiting Various Hotel Management Collages as a Visiting Faculty. He has trained over thousand hospitality professionals and completed numerous projects of hotel consultancies in India and overseas.