Hotel Front Office management is a comprehensive book specially designed to meet the needs of undergraduate degree, diploma or craft course students of hotel management and hospitality courses. It explores the core concepts of front o ffice operations and management and uses numerous examples, photographs, owcharts, formats, and illustrations to explain them.
Book contents includes, The Hospitality Industry introduction, the classi cation and organization of hotels, Front Office Operations- which explains front office organization, internal and external communication and room tarif . The Guest cycle, which includes the stages of pre-arrival (reservation), arrival (registration), stay (guest services), and departure (check out and settlements), is explained in detail. This book also includes front Office accounting, night auditing, safety and security of guests, and computer applications in front Office. Also covered are the key managerial concepts like yield management and forecasting to help generate optimum revenue; evaluation of hotel performance; and preparation of budgets.
Students of hospitality management will nd this book useful for its coverage of the key concepts of front Office operations and management explained through industry-related examples, formats, the book would also be useful to front Office professionals.
