AXELOS

Evolving from the previous ITIL v3 version, ITIL® 4 is the latest in I.T certification and best practice frameworks offered by AXELOS. ITIL ® 4:

Evolving from the previous ITIL v3 version, ITIL® 4 is the latest in I.T certification and best practice frameworks offered by AXELOS. ITIL® 4

The ITIL 4: Digital and IT Strategy forms one publication of the Higher-Level guidance towards the Strategic Leader designation, following ITIL 4 Foundation.

The ITIL 4: Strategic Leader books follow on from the ITIL 4 Foundation manual and are the Higher-Level guidance towards the Strategic Leader designation.

The Managing Successful Programmes (MSP) official book offers essential guidance for the MSP Foundation and Practitioner certification and is the next step for PRINCE2 qualified practitioners and project managers.

The Executive Guide is an accessible summary of the full guidance in a portable format suitable for quick reference or a quick read a ten minute guide for the busy project board member. It introduces the additional considerations that project boards need to take into account if the project is being run within a programme and/or portfolio managed governance structure. The Executive Guide is aimed at experienced senior managers and project board members who are already familiar with PRINCE2, and therefore do not require frequent reference to the full guidance.

Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.

The 'Key Element Guide Continual Service Improvement PDF' provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements.

Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification.

ITIL Lite has been updated to align with the ITIL 2011 editions. This new edition reflects the latest ITIL best practice, it is aimed at encouraging organizations to adopt ITIL by selecting and implementing key ITIL 2011 components.

This publication provides a comprehensive and much-needed source of information on data and information management ideal in the current climate of information losses. It examines the effective production, coordination, storage, retrieval, dissemination and management of information from internal and external sources in order to improve the performance of an organization. Information is an organisations most valuable resource (not IT) and its use overall has to be effectively managed.

ITIL Service Strategy  lies at the heart of the ITIL service management framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide to the best practices needed for a service strategy that delivers results and achieves business goals.